Terms and Conditions of the Diabetic Shoes HuB

Diabetic Shoes HuB Shipping Policy

Diabetic Shoes HuB ships all orders, in stock, once they have been processed. Orders not in stock will ship directly from the manufacturer and have a 3 - 4 business day lead time. When placing an order online you will receive a tracking number in your shipping confirmation email enabling you to view the shipment status of your order. To view your order tracking, simply enter your tracking number at the appropriate shipping carrier's website.

Diabetic Shoes HuB only ships orders within the United States and does not ship internationally.

Diabetic Shoes HuB does not ship orders to any PO Box addresses.

Orders placed before 1:00 P.M. MST. are shipped the same business day.

All Orders over $99 qualify for FREE Standard Ground shipping!*

Standard orders are shipped out GROUND via UPS. There is a flat Standard Ground shipping rate of $13.95 for orders under $99.

Expedited shipping of approximately 2 - 4 business days is available at the listed rate during checkout.

*Orders to Alaska and Hawaii do not qualify for FREE shipping or Standard Ground shipping and must be shipped Expedited.

Diabetic Shoes HuB Return Policy

If the merchandise you received is defective or not as you ordered, please contact our customer support team for quick resolution.

The Return Guidelines below must be followed to receive a refund.

  • All returns, not including exchanges, are subject to a 10% restocking fee.
  • Product must be in new, resalable, unmarked condition with all insoles included with shoes and in original packaging. It is very important not to deface the retail box in any way.
  • Customer is responsible for return shipping along with tracking information, to be provided in order to receive refund.
  • The Diabetic Shoes HuB must be contacted about the return within 30 days of the delivery date.

To return an order, please contact the Diabetic Shoes HuB in order to obtain a Returned Merchandise Authorization (RMA) number, along with instructions and return shipping address. Please include your name, address, and order number when contacting us.

Refunds will be for merchandise value only minus restocking fee and excluding shipping charges and costs. Please allow three to four weeks for return processing.

* Please note that unauthorized returns/refused shipments will not be accepted, refunded or credited.

Diabetic Shoes HuB Cancellation Policy

All customer requests for order cancellation will be handled in a timely manner. Any orders that are processing for shipment or have already been shipped are unable to be canceled. If order ships and buyer refuses shipment, a 10% restocking fee will be assessed and deducted from the total amount refunded of the canceled order. Refunds will be for merchandise value only and does not include shipping costs incurred.

Diabetic Shoes HuB Privacy Policy

Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to also assist you in making informed decisions when using our site, products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products from the Diabetic Shoes Hub, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

  • Name
  • Mailing address
  • Billing address
  • Email address
  • Credit card information
  • Home and business phone number

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at a ops@diabeticshoeshub.com.

2. Web Site Use Information
Similar to other commercial web sites, our web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making other products available to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity to notify us of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on a web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?
We use web site browser software tools such as cookies and web server logs to gather information about our web site users' browsing activities, in order to constantly improve our web site and better serve our customers. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our web site to better meet the needs of our customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our web site as they move from one page to another. Web server logs allow us to count how many people visit our web site and evaluate our web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information.

Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to aggregate information about our customers in general. At no time will personal information such as your name, address, telephone number and email be disclosed to anyone. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information.

How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web server.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmission of the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

Secure Transfer of Information
All information gathered and transferred on diabeticshoesHuB.com is secure, so you can shop online with confidence. diabeticshoesHuB.com uses a 128-bit SSL (Secure Socket Layer) encryption on all pages collecting private information (i.e. credit card data, email addresses, etc).

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